Shipping policy

🚚 Shipping Policy

At Pixel 37 Gifts, we are committed to delivering your orders safely and on time.

📦 Order Processing

✅ All orders are processed after successful payment confirmation.
✅ Regular products are usually processed within 1–3 business days.
✅ Customized and personalized products may require additional production time before dispatch.

⚠️ Processing times may vary during festivals, holidays, or peak seasons.

🚛 Shipping & Delivery

📍 We ship across India through trusted courier partners.

✅ Once your order is shipped, you will receive a tracking ID (if available) to track your shipment.

🚚 Estimated delivery times:

Regular Products: 3–7 business days
Customized Products: 5–10 business days (depending on production requirements and location)

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, remote locations, or public holidays.

📦 Delivery Address

📝 Customers are responsible for providing accurate shipping information.

⚠️ Pixel 37 Gifts is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

🚫 Failed Delivery Attempts

If a package is returned to us due to:

❌ Incorrect address
❌ Customer unavailable to receive the package
❌ Refusal to accept delivery

Additional shipping charges may apply for re-shipping the order.

🎨 Customized Products

Personalized and customized products are made specifically for each customer. Therefore, production and shipping times may be longer than standard products.

⏳ We request customers to place customized orders in advance whenever possible.